| CONDITIONS This voucher cannot be refunded or redeemed for cash. This voucher is exchangeable for goods only and no change will be given. This voucher is not exchangeable for other denominations. Please present this voucher before payment. This voucher will become invalid if defaced or damaged. This voucher is not replaceable if lost or damaged. In event of any disputes, Wellcome reserve the right of final decision. This voucher shall become invalid and cannot be used for redemption or exchange for goods/services or cash after the expiry date. |
Customer Service Hotline
General enquiries:
Phone: 6612 8454
Email: [email protected]
Office hours: Monday to Friday 10:00 am to
5:00 pm (Closed on Saturdays, Sundays and public holidays)
Accessibility statement
We are committed to providing a
barrier-free network environment. If you encounter any difficulties in using
this website or want to make comments, please feel free to contact us through
the following channels.
Phone: 6612 8454
Email: [email protected]
Office hours: Monday to Friday 10:00 am to
5:00 pm (Closed on Saturdays, Sundays and public holidays)
If you have any other comments or
suggestions, it will help us to further improve our services. Welcome to fill
out the comment form and report to us. |
1. Redeem online during the redemption period. 2. Redemption of award items is subject to availability. 3. You will receive an email confirmation within 24 hours. 4. Either the member or the member’s representative must be present to receive the awards at the agreed date and time. The member or representative is required to sign an acknowledgement slip upon receipt of awards. 5. Award includes a one-off delivery within specific area (excluding PO Box addresses, outlying islands and restricted areas). No delivery or self-collection services are available in other locations. 6. Members must provide a valid contact phone number and mailing address for delivery purposes. Should delivery be unsuccessful as a result of inaccurate contact information or the member not being present at the agreed delivery time, Service/Product provider will charge the member a re-delivery fee. 7. The consignee is required to pay for all customs charges, import duties and taxes and postal clearance fees where applicable at the destination. 8. After the shipment of a package, the member has 60 days to place a claim with the Service/Product Provider or Delivery House if they do not receive their item. Following this claim, an investigation will be made and a new product will be sent after the investigation is completed. After the 60 days have elapsed, the member will no longer be able to place a claim for a lost item. |
1. Product photos/videos are for reference only. 2. All sales are final, products cannot be returned or exchanged. 3. The Dream Coin+Cash option is subject to the terms and conditions in the section titled “Dream Coin +Cash” (if applicable). 4. In case of any dispute, the decision of MyDreamHse Information Limited is final. 5. Other Mydreamhse terms and conditions apply. |
